Purchase Order & Shipment questions

What is a purchase order anyway?
A Purchase Orders “POs” are common ways institutions buy high dollar amount items or services. PO document is a binding agreement that the customer will pay...
Fri, 21 Aug, 2020 at 5:02 PM
How can I place a PO?
You can fax or email the PO document to us Email to hello@backyardbrains.com Fax 734-527-5965 (please include an email address) Once we place your order ...
Fri, 21 Aug, 2020 at 5:03 PM
Do you take purchase orders (PO)?
We accept purchase orders for orders over $200. To start the PO process you can request a quote from our website. You can send it to your purchasing office ...
Fri, 21 Aug, 2020 at 5:03 PM
How do I get a quote?
We made it very easy to get and change quotes online: 1. Go to our webstore - https://backyardbrains.com/products/ 2. Add your items to the cart 3. When ...
Tue, 13 Oct, 2020 at 11:10 AM
I have a PO number, can I place an order?
We kindly ask that you send us the actual PO document or have your purchasing office email it or fax it to us.
Fri, 21 Aug, 2020 at 5:04 PM
Why do you have PO fee?
We have started to add a PO fee to account for the bank fees and for extra time and resources needed for processing checks and tracking down payments. If yo...
Fri, 21 Aug, 2020 at 5:10 PM
When will I receive my order?
We use FedEx International Express, which generally reaches the destination country in 3-5 business days, but the delivery date after that is not guaranteed...
Fri, 21 Aug, 2020 at 5:11 PM