How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Where do I put the battery?
How do I turn it on?
How to reload the code or reprogram my SpikerBox or Arduino?
Can I use Arduino Mega instead of the Uno?
Can I use your images, media & schematics?
View all 13
Purchase Order & Shipment questions
What is a purchase order anyway?
How can I place a PO?
Do you take purchase orders (PO)?
How do I get a quote?
I have a PO number, can I place an order?
View all 7
Complain & Return Policy
Why did I have to pay Fedex more money to get my package?
How can I return the products?
How to record the activity of sensory neurons
EMG recordings of subvocal muscle activity
EMG recordings of Frontalis & Corrugator contraction
Can I do electrophysiology experiment on Oyster Mushrooms
FAQs about HHI
Does HHI work the same as the Muscle Spikerbox?
How to troubleshoot my TENS 3000 unit?
How to modify the cable for TENS unit?
Why I'm experiencing pain & muscle tension when using HHI?
Difference between Envelope & Raw signal?
View all 9
Code and board problems
How to troubleshoot the Arduino board
When I plug electrodes into the SpikerShield and flex my muscle, nothing happens.
How to reattach the HHI board to Arduino Uno?
Why is my HHI only giving buzz?
FAQs about H&B SpikerBox
What is H&B SpikerBox?
Stimulation FAQs about H&B SpikerBox
How is electric dipole created in our eyes?
How can I generate Alpha waves with EEG?
Can I analyse signals in real time with my H&B SpikerBox
What's the EEG sampling frequency?
What's the difference between H&B & Muscle SpikerBox?
View all 6
Connection Problems with Heart&Brain SpikerBox
I'm having difficulty connecting my H&B SpikerBox with SpikeRecorder
How do I properly attach the Head Band?
Is the Heart&Brain SpikerBox robust enough against patients' move?
Can I use the Heart and Brain SpikeBox to record insect action potentials?
COM port doesn't show at all?
View all 7
FAQs about Plant SpikerBox
From which type of metal plant's electrode is made of?
What is the section area of a plant's electrode?
How to analyze Plant spikes?
Can I digitize plant's signals/spikes?
What is the purpose of "Ready" button on Plant SpikerBox?
Connection with Plant SpikerBox
How to connect Plant Spikerbox with my PC?
Does Plant SpikerBox send a stimulus of 9 volts to the mimosa plant using a relay?
Can I connect Plant Spikerbox and HHI?
Can I use Muscle SpikerBox to record signals from plants?
What is the output type of Plant SpikerBox?
Experiments with plants
Can I experiment with other plants?
What type of equipment is needed for a plant experiment
Can I electrically stimulate the Mimosa plant?
Code problems with Plant SpikerBox
How to upload the code onto Plant SpikerBox
Muscle SpikerBox & Pro
FAQs about Muscle SpikerBox & Pro
What's the difference between Muscle & Neuron SpikerBox ?
What is Muscle SpikerBox Pro?
Connection with Muscle SpikeBox & Pro
Can I combine Muscle SpikerBox Pro & MATLAB?
Muscle SpikerBox & Pro Troubleshooting steps
Connecting Muscle SpikerBox and Arduino Uno
How to combine two Muscle Spikerboxes together
My Muscle SpikeBox Pro isn't recognized using micro to USB C cable by my Mac?!
View all 6
Neuron SpikerBox & Pro
FAQs about Neuron SpikerBox & Pro
Why I'm picking up the noise during recordings?
What's the difference between Neuron SpikerBox & Neuron SpikerBox Pro?
Can the Neuron Spiker Box be used as the EMG Spiker Box?
Connection & Experiment troubleshooting
I'm having trouble getting spikes with Conduction Velocity experiment
Connection with SpikeRecorder
How do I connect to SpikeRecorder?
Why I'm getting sound interferences?
Where is the mV scale?
Where can I find a manual?
How to create & find Spike Recorder's log files
View all 6
Data analysis and export
How to make Spike Analysis in Spike Recorder?
How to export data to Google Sheets & OpenOffice
How to implement MatLab & Python 3
Can I zoom into graph analysis?
How to make a video of spikes in Spike Recorder
Spike Recorder for PC/Mac/Linux
Spike Recorder for iOS
Spike Recorder for Android
Spike Recorder for Chromebook
FAQs about RoboRoach
What type of bugs can I use instead of cockroaches?
Can RoboRoach connect over Bluetooth instead of App?
Can the cockroaches multiply during the experiment & afterwards?
What's the best way to dispose of the cockroaches?
Can the backpack be reused from roach to roach?
View all 7
RoboRoach Surgery Tips
Tips & notes about RoboRoach surgery
What do you need to know about RoboRoach electrodes
FAQs about Extensions
Why do I need a Faraday's cage?
How do I fix bad alligator clips?
How does the Hammer work?
If I use Spikerbox pro with the Reaction timer, would I be able to get reaction time and co-activation data simultaneously?
Is there an option for cable leads(banana plugs) instead of aligator ones?
View all 6
How many electrode patches are there in Remote Labs Kit
Is the Reaction Timer necessary for Remote Labs experiments?
Can I change or add different content into the Remote Labs kit?
What do I get besides standard offer from Remote Labs?
Is there an option to add questions/study material into students handbook?
How to combine Muscle SpikerBox Pro & Heart&Brain Spikerbox
How to assemble my DIY Muscle SpikerBox?
Help Desk Software